Suggestions and Reclamations

Dear Client,

Thank you for choosing the services of the Commercial Bank EXIMBANK S.A.

At the same time, we appreciate your point of view and we assure you that the feedback received from the customers is very important for the improvement of our services.

In case if there has been a situation in your relationship with the Bank, that has caused you a dissatisfaction, we assure you that we will retrieve your message and make efforts to correct the deficiencies you indicate to us.

The authority authorized to supervise and protect the rights of consumers of financial services and products in the fields of: capital market, insurance market and banking services, is the National Financial Market Commission (CNPF), Chisinau municipality, bld. 77 Ștefan cel Mare și Sfânt, tel: 022-85-95-95, www.cnpf.md.

• "Complaints can be submitted: by e-mail (observing the regulations regarding the electronic form - with the application of the electronic signature) to the address office@cnpf.md, or through the post offices: at the CNPF headquarters, in the mailbox located at the entrance to the headquarters of the institution";
• "The rate to the calling number will be considered normal rate call according to the originator's network and subscription type."

Guidelines on the management of complaints and petitions to supervisory authorities and appeals to alternative dispute resolution bodies